Our customer service team is here Monday to Friday, 9am to 5:30pm Eastern. Anything sent outside those hours is waiting for them first thing on the next working day. You can reach us on 410-968-3167 or toll free on 877-EAT-CRAB during office hours.

Track it first using the link in your shipping email, which shows exactly where it is and when UPS expects to deliver. Packages do sometimes run a day behind, and your seafood is packed to hold. If tracking has not moved, or the delivery date has passed, tell us below and we will chase UPS and get a replacement moving.

Get it into the refrigerator or freezer if you can, and please hold on to everything, including the box and the packing, until you hear back from us. Then send us a photo below. The photo is what lets us sort it out quickly, and it is what we need to file with the carrier. Once we have seen it, we will let you know how we can make it right.

Tell us which item below. We have cameras over our packing lines, so we can check exactly what went into your box and get it taken care of quickly. Once we have confirmed it, we refund that item or ship it out again. You do not need to return anything first.

Crabs are graded by width, measured point to point, which is straight across the widest part of the shell from one spike to the other. Please lay a few next to the crab ruler that came in your box (a tape measure works too), take a photo, and tell us what you are seeing. Measuring rather than eyeballing lets us check it against the grade you paid for and put it right straight away.

Yes, please hold on to the box and the packing until we have spoken. If we file a claim with the carrier they can ask to inspect it.