Customer Reviews
Real, verified reviews from our fantastic Crab Place customers across the country.
See why The Crab Place is the most trusted seafood company online. As the first website to sell seafood online back in 1996, we bring over 30 years of e-commerce experience, backed by more than 57,000 verified customer reviews averaging 4.6 out of 5 stars (92% positive).
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- Maryland Blue Crabs 36,224 reviews
- Maryland Crab Cakes 7,446 reviews
- Maryland Crab Meat 7,090 reviews
- Premium Snow Crab Clusters 5,261 reviews
- Wild-Caught Jumbo Shrimp 3,626 reviews
- Maryland Soft Crab 3,574 reviews
- Maine Lobster Tails 2,683 reviews
- Fresh Chesapeake Bay Oysters 2,383 reviews
- Jumbo Sea Scallops 2,087 reviews
- King Crab Legs 1,375 reviews
- Chesapeake Bay Clams 1,121 reviews
- Crab Mallet 1,036 reviews
- Chesapeake Bay Rockfish 598 reviews
- Fresh Fish Fillets 598 reviews
- Red Snapper 597 reviews
- Old Bay Seasoning 591 reviews
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I thoroughly enjoyed the HUGE & MEATY COLOSSALS in my last order. Keep up the Great Work Crab Place! ?
Colossals and they were meaty and delicious. Of course…. extra spice. This is why I’ve been a VIP for years.
Great customer service, quality and price. You always put your customers first. I will forever be a Crab Place Customer ?
The crabs were delivered with care. The overall quality was good. The MAJORITY 85% of the crabs were not the size and weight that I normally receive when I order 1/2 bushel standard male crabs which is what I always purchase. They were MUCH more smaller than 5"-5 1/2" crabs I generally receive. Not dissatisfied but very disappointed. I chalked it up as it being early in the season and the crabs are still molting, I don't know, but whatever the case, Hopefully my next order will be more satisfactory.
Great customer service, quality and price! I will always continue to be a Crab Place Customer!?
I'm from Maryland and moved to North Carolina. I haven't been able to find any blue crab spots here. I had crabs shipped to from Crab Place and I'm glad I did. They arrived when expected, the crabs were packaged very well and were delicious! Customer service is awesome, they keep you updated with your delivery & respond promptly to answer any questions or concerns.
I ordered a dozen and pleasantly surprised with several additional meaty heavy crabs. Every signal one was delicious.
I have been a VIP customer for some time but that was not why that Crabplace upgrade my order; "We regret to inform you that our premium males are not available today. However, as a gesture of goodwill, we have upgraded your order to colossal males at no additional cost to you"! the colossal crabs were the fullest and heaviest we have ever eaten that we did not catch ourselves. thank You so much, until next order
Many of crabs are small, I hope my future order will be 6 inch or bigger. I can’t recommend to others because it costs $200 for 30 crabs it’s expensive.
I was not disappointed with my purchase; crabs were very meaty and delicious. I can’t wait to order my half bushel very soon!
My purchased as a surprised gift. It was great surprise and the recipient was very happy with the order.
Largest “select” crabs you’ve ever delivered. Full, delicious, and a generous “lagniapppe” (“baker’s dozen” for folks not of Cajun country). Suggestions for rehydrating a bit once they’re unpacked would be welcome. Tasty as is! But a warmed, juicier meat would approach perfection. Thanks for a sumptuous repast up here in New England for a displaced bayou family.
Meat was in excellent shape, perfect for making crabcakes and glad that you had recipes on your website for it. I actually chopped up some shrimp and mixed with it and then froze it into patties and then vacuum seal them for later.
Aloha Crab Place Team, I struggled a bit with your new website. I was so used to the other that I found this one a little difficult to navigate. No worries, I called your AMAZING Customer Service Support. They were very willing to assist. The Colossal Crabs were amazing! You pay a premium, however, if you want HEAVY and MUSTARD packed, these are the crabs you want. And, as we say in Hawaii, many MAHALOS for the EXTRAS you throw in!
The staff are more than friendly and accommodating. They went above and beyond to ensure my satisfaction!
I always look forward to order crabs twice a year. This past order was delicious always with the exception of not getting heavy seasoning like i requested.
I have been a member for years and have never had a bad experience! The customer service is always great and the crabs are delicious every single time!
The product and service are always an A+. The attention to detail is greatly appreciated.
Once again, The Crab Place did not disappoint! Ordered 1 dozen of Colossal Crabs for my husband’s birthday. They were full and delicious. Thanks again for making his birthday special!
The crabs are always good! I did however have some inconsistent sizes, some crabs were small and then I had some crabs that were the perfect size. Overall the crabs were good and I will definitely order again. ?
I love the crabs from the CrabPlace. I have ordered so many times since moving from Baltimore. As soon as I opened the package I dug right in. Just the right amount of seasoning. The crabs were well packed and delivered on time. I’m definitely ordering again. It’s wonderful to have a great, satisfying and nostalgic taste of home.
We visit family in Maryland from Louisiana and always order from The Crab Place. The Florida Pink shrimp are awesome !!
The crabs were of a good size, excellent quality, and had a nice taste. ❤️ my crabplace.com!
I always order crabs from CRABPLACE for my father on special occasions. Crabs has always been his favorite but now that he is 97 yrs old he prefers crab balls or crab cakes! But I always order the hard crabs also because he still likes to pick’em. He has been a fan of Crabplace for many years!!!
The crabs had good weight which means nice and meaty. I cooked my own because I love them really spicy and salty.
I typically order Large female crabs and these were a bit small. I did take pictures that I can provide. I'm thinking my order may have gotten mixed up with regular sized.
I still can't order on my Surface, no matter what browser I use. I have to place order on my phone, anywhere else, the screens freeze. Seafood outstanding once again!
Great service great quality of food as always delivery right on time. Thank you Crab Place.
These crabs were so delicious! They tasted the best out of any order that I have had so far.
The crab were excellent. Have you considered wrapping the crab in something or protecting them somehow so tiny pieces of styrofoam don’t end up all over them?
The steamed crabs were delicious. They were very well packed and were a good size. I can’t wait to be able to order again as the season starts revving up, the weather gets warmer and the prices start to decrease
The crabs were delicious as always, but there were some females thrown in the order. I wasn't upset, but a little disappointed that the order was mixed.
Linda was great helping me place my order. I miss the old way of seeing the prices of each category while getting my order together.
Always EXCELLENT! If something isn't right (rarely), their customer service makes it right....or Better?????
They have the best grabs all year round and if something goes wrong with order they take care of it I’ve been getting my grabs from them for many years and will continue to do so
I haven't eaten this shipment yet, but am confident it will be as mouth watering delicious as previous jumbo crab cake orders. I do appreciate your consistent A1 quality of the products you sell.
Thank you for providing a wholesome product of crabs. I have been ordering from you guys over 3yrs almost every month during crab season. My 1/2 bushel Premium male have never been disappointing. Thanks.
I got the Alaskan Bairdi crab legs and they were delicious! I would recommend to everyone. I really like the new packaging.
Lydia likes them pan-seared on the stove top in a little butter and EVOO. We usually serve them with an ice cold Riesling
Among the best if not the best crabs I received from you. Very heavy and meaty, no light crabs. Arrived when expected.
Great quality, fast delivery. Family loved the crab legs so much we will now make this an Easter tradition. Will definitely order again and highly recommend to everyone.
I am so glad that you switched to a new delivery carrier. My order arrived when promised and of course my seafood was GREAT!
The crab was fantastic. Customer service was and has been the BEST customer service of any business I have dealt with. If something is a miss customer service will make it right. Thank you for great products and care.
The middleneck clams were perfect. Clean, no grit, tender, and sweeter than sugar. Make them with a linguini al dente in white sauce as I did for my wife last week. She loved them (as did I)! The fresh middlenecks are one of CrabPlace’s best kept secrets. You won’t find fresher or tastier clams anywhere!
The crab was absolutely delicious! We have ordered this item in the past and it is always so good and fresh. Will order again.
The crabs were good. However they were a bit small to be considered Large Females. To me they were moreso like regular sized Females. I LOVE the Crab Place so I will be ordering again this week. Fingers crossed they are large this time around. :)
Scallops were divine! When I opened the container, the fresh aroma was mouth watering. The soft shell crabs were delicious. As always, your products are to rave for.. AND WE DO!!
I Expect them a little larger for 10 shipping charges outrageous other places are free after a certain amount order
I told customer service that they Always, whenever I call, are pleasant. Immediately have my information and are thorough. Nice work!
The crabs were so sweet, they were loaded with meat, and all we could do was eat, eat, eat!?????
Pleasantly surprised. I got a call the day before delivery. They was out of females which I ordered and ask me to change to males. The males was heavy. One dead, but his shell got claw punctured. Could probably steam him, but the pot, the second one, was capacity. The leftovers went to good use. Highly recommended. Will order again
Staff is stellar in every way. I love calling in my order because then I get to talk with one of the outstanding staff.
I am totally pleased by the products and the "surprise" gift of the cocktail sauce. That was very thoughtful! I am also pleased that you have "ditched" FedEx!!
These snow crab legs was so meaty, tasty and very very satisfying. I will definitely will order again, when gas prices goes down.
Haven't tried them yet, but crab legs look great, pacjakged well and delivered as promised.
Items arrived quickly and some ice packs were still frozen, as well the Crab legs. Very pleased with product, ease of purchase and delivery
Last week my mother was asked if she could have anything to eat, what would she ask for. Her answer; Maryland crab cakes. My 93 year old parents (in the grip of dementia) were delighted with their Maryland crabcakes. Their granddaughter fried them up in butter (her 1st time ever) and we got the cakes to my folks while they were still warm. The granddaughter was delighted to be a part of stimulating their taste buds and sparking a trip down memory lane. As always, you all are tops! Many thanks
Order was delivered this afternoon, about 5:15, and the contents were frozen solid. I would like to thank you for your great service and response. Also, appreciation for the jar of cocktail sauce which I look forward to trying. Your service and packaging are superb. Product quality is consistently excellent. Once again, thank you for everything.
OMG, the meat was so sweet, delicious and fresh. I know they were flash frozen but upon cooking in the oven with shallow water, they were perfect! This was my first time having them but it surely won’t be the last. Thank you Crab Place!
I’m not to fond of what seems to be a change in the amount of VIP cash back credit you give now, but other than that things are great. I spend a lot of money with this company and to only have $7 to go towards my order-well lets just say I think it should be more, but I’m just expressing my opinion.
Every thing was perfect , delivery was on the exact date . They arrived alive and ready to use to cook .
First time customer, definitely not the last. Quality products. Great packaging. Great communication provided by Linda. Happy satisfied customer. Will order again. Quality, reliable, fast friendly services provided by Linda. Thank you Crabplace.
As always, a great ordering experience along with quality products and great customer service. I really enjoyed my crabs! Thanks you!
We were very satisfied with our order and I am sure we will order again in the near future.
The product came perfectly packaged which also made storage easier. I also appreciate that it was delivered on the day I requested. The crablegs were excellent. I will be recommending and ordering again.
Very happy you switched to UPS. Delivery was there as expected on tracking and not delayed as per usual with FedEx.
Haven’t had the tails yet, but they’re always delicious. The Crab Place is the best and their price is great! Over the years I’ve tried several other places, but none come close!
The only reason I gave a 3 for delivery is because Each time my package is delivered they lay it on it's side NO MATTER the fact that the Arrow on the Crab Place box instructs how the package is to be laid. It's just amazing to me they do this Every Single time. Obviously its no big deal to them, and in no way reflects on CRAB PLACE, it's just VERY Noticeable.
Issue is still problems with new system and logging in. Frustrated must called to place order
We showed pictures to a friend and they placed an order and just raved about how much they loved the crabs.
I’ve been to the crab place a few times during the Motown crab feast and enjoyed myself so much in the Crabs, the food was just outstanding so I decided to order some crafts for me. I live in Rhode Island. The crabs that were sent to me were delicious in a great quality. I thank you !! I will recommend anyone here and what I know to order from you guys had a great experience. Thank you so much again.!
What a fantastic place. We have order crabs and clams from the Crab Place and couldn’t have been more pleased. Fantastic customer service and great food.
I only hesitated to recommend because I selfishly want to keep it all for myself. keep up the wonderful work. Everything was meaty, tasty and well packed. Can't wait to order more. Love this idea, second year trying this and hope to be able to count on for a long time.
I have had nothing but a positive experience when ordering from you guys. The crabs are always full. I will be ordering again very soon.
Great crabs. Arrived on time. Crabs were a high light of my long weekend in Fl. Thanks, Frank
Just couldn’t wait till summer and got crabs in March and they were still awesome, not to mention the kindness of customer service! I ordered half females half males, good stuff let me tell you!
Although there was a day delay in receiving my order, we were still able to enjoy them. However, the size of a lot of them weren't considered premium.
The oysters was fresh and briny and delicious. The soft shell crabs was hitting hard with that Epi garlic butter drizzled on top of that perfectly fried crab. Perfection!
I have never ordered the female crabs but since there was a sale I decided to give them a try. I am so glad I did. They were so sweet. I got the large. Saved some of them to make Maryland soup. From now on I am going to split my order half males half female. Thanks Crab Place!!
The shrimp are delicious! I love the packaging easy to pull out a few and put the rest back in the freezer!
The crabs are always delicious! I got the large females this past time. They were so meaty and tasty. The staff are extremely friendly and so helpful! Love you guys! You deliver the best seafood!!!! Awesome Crab Place!!!!!
The premium crabs was the best. Keep doing what you’re doing. Good service don’t change a thing. Just keep doing what you do on a daily basis.
My recent crab order was excellent! They were delivered on time, which is extremely important. The packing was in great shape and the ice packets were still frozen. I've ordered many times and will continue as long a things start the same. The crabs were actually fresh and full of meat!!
I am still enjoying my female crabs. My daughter prefers the make crabs.The seasoning was perfect for my taste.
Always amazing! Crabs were delicious. Packaging was perfect. Delivery was timely. 5 STARS!
This was for my wife's birthday. Thank you so much fighting through a storm to get us out order!
Linda takes my order over the phone 95%. Much easier and zero mistakes. Thanks Linda !! Michael Fontana
I have been ordering from u guys 4 almost 2 years now and I love these crabs. Rachal & Linda have taken care on mi since dai one. They are phenomenal employees. Thanks again for making my experience the BEST. ??
Using offers is confusing when there is a deal and you have a credit or coupon to add, but customer service is quick to respond. Made amazing crab soup with the female crabs. Will continue to order premium males.
The customer service especially with team member Linda is amazing!!! She is always kind and willing to go above and beyond! She is amazing! The crabs I received the cycle were just okay. I think my favorite is the Large Female Crabs and if they are out of stock I may withhold trying others types.
Know it's early, probably too early to be ordering crabs, but couldn't resist! They weren't good, and I'm going to presume it's because it's early. Am I correct?
This order was a gift to my family for a family gathering. The family was extremely disappointed with the size of the Crabs, so I advised them to use the provided measuring tape to determine if the Crabs were correct. Of the half bushel, only a couple were more than “5” inches….. This does not seem to qualify as “Select Crabs” and I was quite embarrassed, having frequently telling family about the Crabs from your company.
The flavor was missing. I felt the need to season, The best part was tasting the crab without adding anything. They were very plain.
Due to confusion with the excessive emails about VIP status, costs and payments, as well as discounts and bonuses, I opted to order by the phone. The person on line was very helpful, but said I couldn’t receive my April $10 discount due to the computer wouldn’t allow it. Other than that I was very pleased as usual. John Weaver
The crabs arrived smashed which made the less appealing, the meat was good. When I found out UPS was back on for delivery, I wasn’t happy to hear the news, I’ve had way better experiences with FedEx oppose to UPS regarding deliveries. Hopefully my next experience will be a good one.
Product Quality: while the Crabs were true to size with this order, this is the second occurrence where I received Crabs that were completely smashed through the shell into the meat of the Crabs. This most recent order only had 2 completely smashed Crabs, which I deposed of….. Looking forward to my next order, and hope to be completely satisfied, as with the many orders that I have placed over several years.
The crabs were small and they were supposed to be medium seasoned but little at all I was disappointed for the first time since I’ve been ordering them.
Crabs are always tasty, but this time they were rather smaller than usual, I ordered the regular size a dozen but still enjoyed them. Thinking about ordering again for this weekend delivery but the small size is still in my mind.
Package not delivered on 4/3 as requested. Delivered 4/4 after 1pm with subpar packaging and product quality
I ordered a dozen steamed and seasoned premium sized crabs and not all were of premium size. I’ve been ordering for myself, family and friends for quite some time and the seasoning was a little different for me this order. It won’t stop me from ordering in the future but I will take a bit of a break
The crab legs were very good but some of the pieces were broken inside the individual bags. They also showed a fair amount of freezer burn inside the bags. They tasted great but the presentation suffered a bit. I ordered 3 lbs but they were packaging in 4 different bags. I did not weight them but I believe I got 3lbs. Overall I would order again.
I have always loved the great customer service and everything about the Crab Place---but this time the crabs was below standard----I chuck it up that it's not crab season :(
4 of the crabs had one claw which hasn’t happened previously. Slightly disappointed but crab meat was still good.
The last 2 orders that I've put in have been rough. The crabs haven't been very good and the crab legs have been pretty much tasteless. Is there a reason for this? I'm hesitant to order from you again. I've been a customer for years and have never gotten a bad product in the past, still, two in a row is noteworthy.
I wish the cooking instructions were written on the items. I followed the instructions I found for the crab cakes, but it didn't say to thaw them out first, so it ended up messing them up--they were still cold inside & then getting them heated properly ended up drying it out because of the extended time. I didn't even find instructions for the crab legs.
Good product, but legs were broken during the shipment. They also seemed to slightly smaller in size. But over all, good flavor.
its been a while since my last order, I believe there waw a snow delay but it was cold weather so all the order was still cold. I do not like your new ordering set up. It is diificult for me to navigate.. I liked you orginal display and order system much better.
The shipping is the biggest issue I have. Twice within a three month period my order was at least a day later than expected delivery date. This time about two and a half dozens were severely broken or mashed. I figure this was due to FedEx throwing the box around.
I love females but I was told they were out, I had the choice to substitute for males and I’m sorry I did ? this is a first time I wasn’t happy and didn’t enjoy them, I had company I should have waited, next time I will
I wish you had more of a value price for the Jumbo size male blue crabs. I prefer the Larger Male Blue Crabs; overall, the 5”-6” crab is entirely too much work for me. Lastly, why on earth is the shipping so expensive?.
I assume that I mistakenly ordered pasteurized crabmeat, which I have never done before. It was fine but not very good. My fault, not yours. I don’t find your new website an improvement. To me, it’s way more cumbersome.
Been buying from them for years totally satisfied shipping from Maryland Eastern shore to Illinois.
Easy to order, always on time. I thought the crabs would have been a little larger but still very good and delicious!! I love being a VIP member and not having to pay additional for shipping .
The size of the crabs were the size that I've become accustomed to receiving. The delivery was late! It appears that a shipment involving transit through Concord, NC will be delayed. This is not the first incident of delayed delivery through that location.
Fedex delivered 24 hrs late and and on Saturday - items had thawed. Not happy!! Called customer service on Monday. (Linda?) was terrific and promptly scheduled a replacement. All problems I encountered are directly related to Fedex punctuality - otherwise rating would be ALL 5's!! Finally enjoying my crab claws - Thank you, Linda & Crab Place........
I forgot I was still on the hook for the VIP membership until I saw the $100 come out of my account. Knowing it was unlikely you all would refund me, I decided to place an order. I do appreciate that I've consistently received a couple of extra crabs in my order, but these crabs didn't taste like Maryland crabs to me at all. They were not sweet and I typically don't get seasoning because the first time I ordered from you all the seasoning left an aftertaste I didn't care for. If I order again, I hope to have a better experience, taste-wise.
The Epicure cans of pasteurized backfin held too many tiny pieces of shell in it which were impossible to remove by hand but could be felt at every bite. Too bad because crab meat itself was very tasty.
I ordered 3 cans of pasteurized lump/backfin to make crabcakes. The flavor of the crabmeat was very good but the consistency of the packed crabmeat held the tiniest pieces of shells that were impossible to remove and could be felt every bite of crabcake. I will not order again the Epicure brand for that reason. Seems to me I've never had that problem before.
Placed an order for large female crabs. Got a call, a day before arrival is due, advising there were none available (second time i place an order and product is not available). Had to substitute for smaller crabs. i did receive a $30ish credit, but the product was not up to par. The crabs had very little mean, very small claws. The next time I order large females and none are available, I will not take the smaller crabs.
always will recommend crabplace but this time for the first time I ordered crab meat (pasteurized) that we used Friday night for crabcakes. the big lovely lumps of meat were all delicious, but the loose meat on the inside was very "grainy," I wasn't sure whether it would be sand or some other kind of gritty powder. We were only able to use part of it, as I didn't want to take a chance on what the grainy bits were and didn't want to try to rinse as it would lose the flavor and likely wash away.
My order was not quite premium size. Definitely disappointed. The price is too expensive to not be the right size, this order was so small. Very disappointed.
Ordered live in advance of family leaving. Got a last minute call that delivery date was unavailable so they left without crab. I get fishing and the risk to be able to fulfill orders, but that was disappointing.
1/2 of the packages did not have the 14+ tag in them and were clearly not the same as those that did. Also not one of the packages looked like those featured on your website
The large female crabs was very hollow. Hardly no meat inside. Also most that had meat was very mushy.
The woman crabs were mushy. The male crabs were amazing. Not sure what happened because l order often.
I am sorry to rate the overall experience so low. However, this is the second time I have responded to an ad, making a purchase, and then when it was shipped, the lobster went on sale 30% off. It may not seem like a big deal, but I am a bit reluctant to commit to a large purchase anytime soon, for fear the next day the items I want will be on sale. Maybe it is bad timing, I don't know. But it is a concern for me.