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Click the "Contact Us" button at the bottom right of any page. Typical response time is under 60 minutes during business hours.
Message UsCall us during regular store hours, 9:00 AM until 5:30 PM ET, Monday through Friday at 410-968-3167. After hours, please use the Contact Us form at the bottom right to send us a message and we'll get back to you promptly.
All correspondence may be mailed to:
The Crab Place™
504 Maryland Avenue
Crisfield, Maryland 21817
Yes, we use FedEx to deliver our products to all 50 U.S. states. Due to customs restrictions on perishables, we're currently unable to ship outside of the U.S. For more info on shipping, including pricing.
We take tremendous pride in our ability to deliver fresh Maryland seafood to your door. Before it leaves The Crab Place, your order is packed with refrigerant to prevent spoilage. We ship via FedEx. If your order is spoiled or damaged due to negligence by The Crab Place or FedEx, we will replace it free of charge. If you receive an order that you suspect is spoiled, please do not discard the contents. We may request that you return them to us for inspection.
Due to the perishability of our seafood, all problems must be reported within 48 hours of receipt, in case a return is warranted. Please do not discard product until instructed to do so. Contact information can be found on this page if there is an issue with your product, depending upon the circumstances we may decide to take any of the following actions: Replace the product with another shipment. Issue a store credit for the product that can be redeemed on any subsequent order. Refund the charge for the product, or ask you to return the product for a full refund or replacement. You also have the choice of returning any product within 48 hours to get a full refund issued. Our goal throughout the process will be to ensure that you end up with a usable, premium seafood product so that your money is well spent when you shop at Crabplace.com.
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Shipping Information »