If your order is spoiled or damaged due to negligence by CrabPlace.com or FedEx, we will replace it free of charge. If you receive an order that you suspect is spoiled, damaged, or incorrect in any way, please do not discard the contents. Contact us immediately at (410) 968-3167. We may request that you return the order to us for inspection. If you are dissatisfied with your order, you must notify our office by phone or by email within 24 hours after receipt.

We routinely ship extra crabs with every live order to compensate for normal mortality rates. Count live crabs instead of dead ones when assessing your order for crab mortality.

If you have any questions regarding products, order delivery, or returns, please call us at (410) 968-3167, or use the contact form below.